Last updated 23 August 2026
Terms and conditions
These terms explain the basis on which Healison Consultancy Ltd provides bid consultancy, bid management, writing, review and related advisory services.
1. About these terms
These website terms are a general summary. Each engagement will be governed by a written proposal, statement of work or engagement letter setting out the agreed scope, timetable, fees and deliverables. If there is a conflict, the engagement document takes priority.
2. Our services
We may provide opportunity assessment, bid strategy, mobilisation, portal and procurement support, PQQ and SQ responses, ITT and framework submissions, competitive dialogue support, writing, editing, review, quality assurance, training and related consultancy. We provide professional support and informed recommendations, but do not guarantee that a client will be shortlisted, awarded a contract or achieve a particular score.
3. Client responsibilities
Clients must provide complete, accurate and timely information, access to relevant personnel and systems, and prompt decisions and approvals. The client remains responsible for verifying all factual statements, commitments, pricing, technical solutions and declarations, and for approving and submitting the final response through the relevant portal before the deadline.
4. Timetables and procurement portals
We will use reasonable care to meet agreed milestones. Our ability to do so depends on timely client input and third-party systems. We are not responsible for delays or failures caused by missing information, late approvals, portal outages, buyer changes or circumstances outside our reasonable control.
5. Fees, expenses and VAT
Fees, payment dates, permitted expenses and any applicable VAT will be stated in the engagement document. Unless otherwise agreed, invoices are payable within the period shown on the invoice. We may pause work where an undisputed invoice is overdue.
6. Changes and cancellation
Material changes to scope, timetable or assumptions may require a revised fee and delivery plan. Cancellation and rescheduling terms will be set out in the engagement document. The client must pay for work completed and committed costs incurred up to termination.
7. Confidentiality, conflicts and integrity
Each party must protect the other’s confidential information and use it only for the engagement, except where disclosure is required by law. Clients must disclose relevant conflicts and procurement restrictions. Neither party will knowingly provide false or misleading information, improperly influence an evaluator or breach procurement rules.
8. Data protection
Each party will comply with applicable UK data protection law. Our handling of personal information is described in the privacy policy. Where Healison processes personal data solely on a client’s behalf, suitable data-processing terms may be included in the engagement document.
9. Intellectual property
Pre-existing materials, methods, templates and know-how remain the property of the party that owned them. Once all fees are paid, the client may use bespoke final deliverables created for the engagement for its internal business and procurement purposes. Third-party materials remain subject to their own licences.
10. Technology and third parties
We may use appropriate business software and specialist tools to deliver services, subject to confidentiality and data-protection safeguards. Any use of generative AI or external specialists that materially affects confidential client information will be managed in line with the agreed engagement and client requirements.
11. Liability
Nothing excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Any other exclusions and financial limits will be set out in the engagement document and applied only to the extent permitted by law.
12. General
Neither party may transfer an engagement without the other’s written consent, except as part of a genuine business reorganisation. If any provision is unenforceable, the remainder continues in effect. A delay in enforcing a right is not a waiver. Unless expressly stated, no third party may enforce these terms.
13. Governing law
These terms and each engagement are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction unless the engagement document states otherwise.